Refunds & returns
30-day Calm Trim Guarantee — if it doesn't work for your pet, return it for a refund.
How it works
- Contact us within 30 days of delivery at support@featherpaw.com with your order number.
- We'll reply with return instructions and the return address.
- Once we receive the item, we'll refund your original payment method.
Details
- Please include all parts that came in the box. [Confirm whether used grinding heads must be returned]
- Return shipping: [Say who pays for return shipping]
- Refunds are usually processed within [X] business days of receiving your return. Your bank may take a few more days.
Damaged or wrong item
Email us a photo within 7 days of delivery and we'll make it right.